Our Guarantee & Warranty - Keegan Restoration Woodland Hills

The Keegan Restoration Woodland Hills Guarantee

When water is running through your ceiling at 2 a.m., guarantees feel like paperwork. But the day after, when the drying equipment is humming and you’re looking at a repair bill, the guarantee is everything. We put ours in writing before any work starts, and it covers the full year after we finish. If a repair fails within that year, we come back and make it right at no charge. That’s the 365-Day Done Right Promise, and it’s been the backbone of every Keegan Restoration Woodland Hills job since we became part of the Garrison Partners family in 2005. Woodland Hills homeowners dealing with water damage, fire damage, or mold get the same written guarantee on every project, no exceptions and no fine print that evaporates when you actually need it.

Call (559) 258-5719

What’s Covered

• Workmanship for a full year. Every repair we complete is backed by the 365-Day Done Right Promise: if it fails within one year, we return and fix it at no charge to you.
• Parts and materials we install. When a repair involves new materials, our workmanship guarantee covers the installation and function of everything we put in place.
• Job-site cleanup before we leave. The Garrison Code includes “leave the site clean,” and we treat that as part of the job, not an optional add-on.
• Honest pricing, written before work begins. The price you approve before we start is the price you pay. It never moves at the door, no matter what the crew encounters once the walls are open.
• The drying is done right, not just done fast. We use professional-grade equipment from Dri-Eaz, Phoenix, XPOWER, B-Air, and Injectidry, operated to IICRC, RIA, and IFA standards, so the moisture is actually gone before we call it done.

Our Satisfaction Promise

If something isn’t right after we leave, you don’t have to chase us. Call the same number you called at the start: (559) 258-5719. We’ll send a technician back out, at no charge, within the guarantee period. The process is built into The Garrison Standard. Here’s how it works: you tell us what’s wrong, we schedule the return visit, the technician assesses the issue on site, and we make the repair. The free second visit is already part of the guarantee, not a favor we’re doing you. If the issue falls under the 365-Day Done Right Promise, the repair itself is also free. We keep documentation of every job, every moisture reading, every piece of equipment used, and every repair made, so if something goes wrong, we can see exactly what happened and make it right based on the record, not on memory. Shane Pruitt, the owner, signs off on the guarantee process personally. You’re never dealing with a call center or a claims department that doesn’t know your address.

Licensed & Insured Backing

A guarantee is only as strong as the company behind it. Keegan Restoration Woodland Hills is licensed and insured, which means the promise in writing is backed by something real. If a repair fails, you don’t have to worry about whether we’ll still be around or whether you can afford to fix someone else’s mistake. The insurance backing protects you and your property while our crew is working in your home. The licensing means the work was done to code and to industry standards from the first day. Background-checked, uniformed technicians arrive at your door, and the job is documented from start to finish with photos, moisture logs, and a scope of loss formatted to support your insurance claim. We’re part of the Garrison Partners family, and that’s a name that’s been in restoration since 2005. When we put the guarantee in writing, we’re putting that reputation on the line with it.

What The Garrison Standard Means for Woodland Hills Homeowners

Woodland Hills presents a particular set of restoration challenges: the dry heat of the San Fernando Valley pulls moisture into the air fast, but the older housing stock can trap water in walls and under flooring in ways that fool an untrained eye. We’ve seen moisture readings that looked fine on the surface and told a different story two inches below. That’s why the documentation piece matters here specifically. When your insurance adjuster comes out and asks what was done, we hand you a file that answers every question: what was wet, what we removed, what we dried, what we replaced, and what it cost. Everything formatted to talk to your claim. That’s The Garrison Code in practice: show up inside the window, price in writing, do it by the book, leave the site clean, stand behind the work for a full year.

How Much Does Restoration Work Cost in Woodland Hills?

Why Documentation Matters to Your Insurance Claim

We’ve done enough jobs in Woodland Hills to know that the second call you make, after the one to us, is to your insurance company. The adjuster will have questions. What was the extent of the damage? What was the source? What did you do to mitigate it? What did the drying process involve? Our documentation answers all of that before they ask. We photograph the affected areas before, during, and after the work. We log moisture readings on every visit. We record which pieces of equipment ran and for how long. We itemize every repair in the scope of loss. That file goes to you, and it’s formatted to drop directly into your claim. Direct adjuster coordination is part of what we do, and we’re comfortable on the phone with them. When the paperwork is this clean, the claim moves faster.

FAQs About Our Guarantee